Bonaverde Berlin- Repair
Oh no, something has gone wrong with your Bonaverde Berlin, but don't worry we are here to help!
Before anything, have you seen our How-To videos? These are an awesome way to quickly see if you have tried these pro-tips for troubleshooting. Alternatively, you can always get in touch with our team if you feel like chatting before sending off your Berlin - You can reach us at firstname.lastname@example.org.
If that didn't work, just follow these easy steps:
- Choose the part of your machine that needs repair
- Provide a bit more information to help our technician*
- Complete the order with your bank details
- Check your email, print the label and send us the machine**
*When you checkout, please provide a short description of what happened and/or what is not working in the text box provided.
**We will send you an email with a PDF of your return label along with simple instructions to clean and pack your machine for shipping.
Coffee Changers Membership Holders have free repairs whilst the duration of the membership. There is no waiting time for your membership to be valid, even if your machine was already broken before your purchase you will be able to enjoy the full benefits of your membership right away. Including full warranty, free repairs and shipping.
When the machine arrives at our maintenance center:
Each machine sent will be inspected and repaired by an experienced technician. Should any additional information be needed the technician will reach out to you by email. We will supply you with a new machine via priority mail (DHL, FedEx, etc) and provide a tracking number so you can know when to expect it. This way you don't have to go long without those crucial cups of coffee!
If the machine has needed repair due to manufacturer error, we will cover all costs associated with repair including postage.
If the machine is beyond repair, we will work with you on an appropriate solution.