Berlin - Repair Pack
Oh no, something has gone wrong with your Bonaverde Berlin, but don't worry we are here to help!
Before anything, have you seen our How-To videos? These are an awesome way to quickly see if you have tried these pro-tips for troubleshooting. Alternatively, you can always see our FAQ Wizard or get in touch with our team via our website chat, emailing firstname.lastname@example.org or call us on +49 (0) 160 5938270.
If that doesn't work for you, just follow these easy steps:
Complete the order - When you checkout, please provide a short description of what happened and/or what is not working in the text box provided.
Check your email - We will send you an email with a PDF of your return label along with simple instructions to clean and pack your machine for shipping.
Coffee Changers Membership Holders have free repairs whilst the duration of the membership. There is no waiting time for your membership to be valid, even if your machine was already broken before your purchase you will be able to enjoy the full benefits of your membership right away. Including full warranty, free repairs and shipping.
When the machine arrives at our maintenance center:
Each machine sent will be inspected and repaired by an experienced technician. Should any additional information be needed the technician will reach out to you by email. We will return the machine refurbished, once repair is complete.
If the machine has needed repair due to manufacturer error, we will cover all costs associated with repair including postage.
If the machine is beyond repair, we will work with you on an appropriate solution. Only Members have the option for 'machine swap' when their Berlin is faulty. Non-members must go through the entire repair process and have their faulty machine returned as a refurbished Berlin.