An Open letter to Bonaverde Backers | Bonaverde


An Open letter to Bonaverde Backers


We know many of you as backers have supported us from our infancy and are still waiting for machines. We also realise how tough patience can be when some backers have received their machines, whilst still others have not.


Transitioning Bonaverde from a crowdsourced dream to a living breathing reality has — suffice to say — presented some challenges and learning experiences, and in honesty we haven’t always done it right.


Wanting to totally change an industry (providing Direct Trade relationships with coffee farming communities), designing, testing and manufacturing a machine from scratch, or unexpected challenges like setting up worldwide logistics, distribution channels, minimum order quantities from manufacturers and freight providers — and balancing all this with yourselves, and ultimately getting you your machines — it takes time and support, and it’s a heavy workload for a small startup team, but it’s a hurdle we’re absolutely resolute on overcoming.


Either way, we are sorry it hasn’t always been smooth sailing, and with the clarity of hindsight, we appreciate that communication with our backers could have prevented a lot of concern. But regardless, we at Bonaverde owe you our gratitude. Without your ongoing support, our mission to change coffee together would be infinitely more challenging.


We are absolutely still here, and totally committed to ensuring that not only do we meet the short term goal of supplying machines to all our backers, but along the way will have created a sustainable business for the long term, built from the contributions of our backers, and the passion of the Bonaverde team.


Every day we take one step closer to changing the face of the coffee industry as we know it. And that’s exactly what we want to achieve: permanent change, not just a brief glimmer. The future is looking incredibly exciting for us, and we want to continue sharing this with you.


And it starts with greater transparency into our startup journey and to know the #coffeechangers in our world!


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Hans Stier

Bonaverde CEO


Aug 17, 2018 • Posted by The Bonaverde Team

Hi Roger,

Thanks for your continued support, despite the obvious frustration with the timing.

In regards to your unique situation residing in China — we’d like to keep you updated on that: we’re actively working to set up distributors in China, which is to-date, our road-block in getting machines to those original backers in that region.

Thanks again, and all the best from Berlin,

The Bonaverde Team

Aug 17, 2018 • Posted by Bonaverde Team

Hi Travis,

Thanks for your comment. We’re trying to up the frequency of our open letters, and start putting some timelines into action. Until then, we appreciate we’ve been frustrating for some of our backers, but thankyou for your understanding and message.

Best Regards,

The Bonaverde Team

Aug 17, 2018 • Posted by Bonaverde Team

Hey Kilyn, We have sent you an email with regards to your Beta machine. Hope to get a new Berlin to you ASAP!

Aug 17, 2018 • Posted by Kilyn Patoki

Please send me my machine, I am a beta tester.

Aug 17, 2018 • Posted by Travis Boyd

While I, as well as others, are frustrated with the speed and communication this project has taken thus far, I appreciate and look forward to these open letters in the future. Even if I had requested a refund immediately after the original Kickstart campaign ended.


Aug 17, 2018 • Posted by Roger Underhill

Dear Hans,

I remain patient having backed this project in 2013. I hope you can consider continuing to project manage timescales and keeping us informed. Without keeping this in mind, it may assume a lesser importance.

Please also consider in what ways additional to the original pledge that you will be able to show appreciation when delivery eventually happens.

Still a fan of what you’re doing.

Best wishes,

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