When you plug in your Bonaverde Berlin, the SIM card inside automatically connects to the nearest available cellular network (it operates on 3G). There is no cost to you for this connection.
We have released an alpha version of our Coffee Concierge that will allow you to connect your phone to the machine. This feature runs through Facebook Messenger and can be found at concierge.bonaverde.com on either your phone or computer.
In the coffee concierge, type "hello" and you will be prompted for some required information. The Coffee Concierge needs to connect to Facebook Messenger using your machine's unique IMEI number (International Mobile Equipment Identity), it's a 15 digit number (usually starting with 35704 for the Berlin machines) and is found on a sticker located on the bottom of your machine along with the serial number. Any additional troubleshooting with this, please contact email@example.com and we'll guide you through the process.